How it Works

Select the items to return

Get your refund details

Send it off when you can

Frequently Asked Questions

What is your return policy?

L’AGENCE will accept returns for items purchased on store within 21 days of delivery date for a refund minus a $8 return shipping fee.

How soon will I get my refund?

Once a return arrives at our warehouse it can take us up to 7 business days to receive, inspect and process. Please note that refunds can take up to 5-7 business days to show on your account due to varying processing times between payment providers. You will be notified via email once your return has been completed.

What items are non-refundable?

Unfortunately, we are unable to accept returns for in-store purchases, returns that were purchased through an alternate retailer or items marked final sale at this time.

What if I'm returning a gift?

If you are returning a gift you received purchased from our website, please contact L’AGENCE Customer Service at 1-855-999-7741. We apologize for any inconvenience this may cause.

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